Terms and Conditions bet11 — Guidelines Platform Usage

01Acceptance of Terms

Welcome to the bet11 platform. These terms and conditions ("Terms") govern your access to and use of the website, mobile app, and all services provided by bet11 ("Platform"). By accessing or using our Platform in any way, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree with any part of these Terms, you are not permitted to access or use the bet11 Platform. Continued use of the Platform following any amendments to these Terms will be deemed as your acceptance of the revised Terms.

These Terms should be read together with Privacy Policy and Responsible Gaming Policy bet11, which forms part of the comprehensive agreement between you and bet11.

02Account Eligibility

To register and use bet11 services, you must meet the following eligibility requirements:

• You must be aged at least 18 years of age or the minimum age required by law in your jurisdiction, whichever is higher.
• You must be an individual with full legal capacity to enter into a binding agreement.
• Your use of this Platform does not violate any laws or regulations applicable in your place of residence.
• You have not previously been suspended or permanently banned by bet11 from using the Platform.
• You are not registering on behalf of any third party, company, or other entity without explicit written authorisation from bet11.

Bet11 reserves the right to request proof of age and identity at any time. If you are unable to provide the required verification documents within the stipulated timeframe, bet11 reserves the right to suspend or close your account and withhold any associated balance until the verification process is complete.

03Registration & Account Management

Each user is only permitted to hold one active account at bet11. Multiple account registrations are strictly prohibited and may result in the suspension of all associated accounts and forfeiture of account balances without notice.

During registration, you are required to provide accurate, complete, and up-to-date information, including your full name, date of birth, email address, and valid phone number. bet11 uses an identity verification process (KYC) to ensure the safety of all users and prevent fraud.

You are fully responsible for:

• Keeping your password and account login credentials confidential.
• All activity that occurs under your account, whether authorized or not.
• Notifying bet11 immediately if you suspect any unauthorised use of your account.
• Ensuring your personal information is kept up to date and accurate.

Bet11 shall not be liable for any losses arising from your failure to keep your account credentials secure.

04Deposit & Withdrawal of Funds

Bet11 supports a wide range of popular payment methods in Malaysia, including FPX, DuitNow, and approved e-wallets. All deposits are credited to your account instantly once payment is confirmed by the payment processor.

Regarding the withdrawal of funds, the following conditions apply:

• Withdrawals can only be made to the same payment method used for the deposit (anti-money laundering principle).
• You must complete the identity verification (KYC) process before your first withdrawal request is processed.
• Minimum and maximum withdrawal limits apply depending on the selected payment method.
• Withdrawals requiring additional review may take up to 3 business days.
• Bet11 reserves the right to withhold withdrawals for security review or compliance verification purposes.

05Betting Rules

All bets placed at bet11 are subject to the specific rules and conditions set for each type of wagering and sport. You are responsible for understanding the applicable rules before placing any bets.

Key points regarding betting rules at bet11:

• Confirmed bets cannot be cancelled or changed, except through the available Cash Out feature.
• Bet11 reserves the right to void or cancel bets in the event of a technical error or obvious odds discrepancy.
• In the event of a postponed, abandoned, or relocated match, specific settlement rules will apply depending on the sport type.
• Bet11 reserves the right to limit bet sizes or reject any bet without the need to provide a reason.
• The use of automation software, bots, or any unfair methods to manipulate the wagering system is strictly prohibited.
• Wins will be automatically credited to your account once the official result has been confirmed.

06Bonus & Promotions

Bet11 offers a variety of bonuses and promotions from time to time. Each promotion has its own terms and conditions that must be fulfilled before a bonus can be withdrawn. The general conditions applicable to all bet11 promotions are as follows:

• Each bonus has a minimum wagering requirement (rollover) that must be met before a withdrawal is permitted.
• The welcome bonus is available to new registrations only and cannot be claimed more than once.
• Bet11 reserves the right to cancel any bonus if there are indications of abuse, fraud, or attempts to manipulate the promotions system.
• Bonuses cannot be transferred to other users or directly converted to cash without meeting the rollover requirements.
• The bonus validity period is as stated in the respective promotion's terms. Expired bonuses will not be renewed.
• Any attempt to register multiple accounts solely to claim bonuses will result in all associated accounts being suspended.

07Responsible Gaming

Bet11 is fully committed to promoting healthy and responsible gaming practices. We provide a range of self-control tools to help users manage their wagering activity wisely:

• Deposit Limit: Set daily, weekly, or monthly limits on your deposit amount.
• Loss Limit: Cap your maximum loss amount within a defined period.
• Betting Limit: Control the maximum bet size permitted for your account.
• Self-Break: Take a temporary break from the Platform for a duration of your choice.
• Self-Exclusion: Option to fully self-exclude from the Platform for an extended period.

If you are concerned about your betting habits or those of someone you know, we encourage you to seek professional help. For more information, please visit the Responsible Gaming ours.

08Prohibited User Conduct

While using the bet11 platform, you agree not to engage in any of the following:

• Placing bets using illegally obtained funds or engaging in any money laundering activities.
• Using any software, scripts, bots, or automated methods to access or use the Platform.
• Sharing account information with others or allowing others to use your account.
• Performing any action that could damage, disrupt, or overload the Platform's technical infrastructure.
• Using a VPN, proxy, or other methods to conceal your actual location in order to circumvent geo-restrictions or applicable regulations.
• Colluding with other users to exploit system vulnerabilities or gain unauthorised advantages.
• Spreading false or misleading information about bet11 to other users.

Violation of any of the above may result in immediate suspension or permanent closure of your account, forfeiture of all balances and bonuses, and legal action where necessary.

09Intellectual Property Rights

All content on the bet11 platform, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, and software, is the property of bet11 or its content providers and is protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, and non-transferable licence to access and use the Platform solely for personal and non-commercial purposes. This licence does not include the right to:

• Copying, modifying, distributing, or creating derivative works from any Platform content.
• Using any bet11 logo, trade name, or trademark without prior written authorisation.
• Reselling or commercially exploiting any part of the Platform or its content.

10Account Suspension & Closure

Bet11 reserves the right to temporarily suspend or permanently close a user's account at our absolute discretion, including but not limited to the following situations:

• Violation of any terms in this document.
• Suspected fraudulent activity, manipulation, or money laundering.
• Failure to complete the identity verification (KYC) process within the stipulated timeframe.
• Incorrect, false, or misleading registration information.
• Instructions from relevant legal authorities or regulatory bodies.

You may close your account at any time by contacting the bet11 customer support team. Prior to closure, all active wagering requirements must be fulfilled and all eligible balances will be processed for withdrawal in accordance with standard procedures.

11Liability Limit

To the extent permitted by applicable law, bet11 shall not be liable for any direct, indirect, incidental, special, or consequential losses arising from the use of or inability to use the Platform, including:

• Service disruptions due to scheduled or unplanned system maintenance.
• Delays, technical errors, or system failures beyond the reasonable control of bet11.
• Financial losses resulting from betting decisions made by the user.
• Unauthorized access to a user's account due to the user's own negligence.

Bet11 strives to keep the Platform running without interruption 24/7; however, we do not guarantee that the Platform will always be available, error-free, or fully secure from external threats.

12Amendments to the Terms

Bet11 reserves the right to modify, update, or replace any part of these Terms at any time at our discretion. Any changes will take effect immediately upon being posted on the Platform.

We will endeavour to notify users of significant changes via in-app notifications or email. However, it is your responsibility to review these Terms periodically to ensure you are always aware of the latest applicable version.

Your continued use of the Platform after any amendments take effect will be deemed your acceptance of the revised Terms. If you do not agree with any amendments, you must stop using the Platform and close your account.