Privacy Policy bet11 — Our Commitment to Data Protection You

01 Introduction

Welcome to the bet11 Privacy Policy. This document outlines bet11's privacy practices ("we", "Platform") regarding the collection, use, disclosure, and protection of your personal information when you use our website, mobile app, or any services we provide.

This Privacy Policy applies to all users who access or register an account on bet11, including website visitors, registered members, and mobile app users. By using our platform, you acknowledge that you have read and understood this policy.

Bet11 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. We are committed to ensuring that your personal information is handled responsibly, transparently, and securely at all times.

This Privacy Policy should be read together with Terms and Conditions and Responsible Gaming Policy bet11 for a full overview of how we operate and manage user data.

02 Information We Collect

Bet11 collects several categories of information depending on how you interact with our platform. Below is a full breakdown of the data we may collect:

A. Information You Provide Directly

• Full name as shown on your official identity document.
• Date of birth for age verification purposes.
• Active email address and mobile phone number.
• Current residential address.
• Identity verification (KYC) documents such as national ID, passport, or driver's licence.
• Payment method details including bank account holder name and account number used for deposits and withdrawals.

B. Information Collected Automatically

• IP address, device type, operating system, and web browser version.
• Log data such as login times, pages visited, and session duration.
• General location data based on IP address (not GPS).
• Cookie and similar tracking technology data.
• Platform usage data including games played, betting markets accessed, and usage frequency.

C. Information from Third Parties

• Identity verification data from our KYC service providers.
• Information from payment processors to verify financial transactions.
• Fraud prevention data from approved third-party security services.

03 How We Use Your Data

The information we collect is used for legitimate and transparent purposes. Below is the full list of how your data is used at bet11:

• Account Management: Creating, verifying, and managing your user account, including the mandatory KYC process.
• Transaction Processing: Processing deposits, withdrawals, and bonus payments securely and accurately.
• Platform Security: Detecting, preventing, and investigating any fraudulent, manipulative, or unauthorized activity.
• Service Communication: Sending important notifications related to your account, transactions, policy changes, and platform updates.
• Customer Support: Providing technical support and resolving user complaints efficiently.
• Legal Compliance: Fulfilling applicable legal and regulatory obligations, including reporting to relevant authorities when required.
• Product Improvement: Analyzing usage data to improve platform features, user interface, and overall experience.
• Personalized Marketing: With your consent, to send promotional offers and relevant information matching your interests. You may withdraw this consent at any time.

Bet11 will not use your data for purposes other than those stated above without obtaining your consent first.

04 Sharing Information with Third Parties

Bet11 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. However, we may share your information in the following circumstances:

• Service Providers: We share necessary data with trusted third parties that assist us in operating the platform, such as payment processors, KYC providers, and cloud service providers. All such parties are bound by strict confidentiality agreements.
• Legal Obligations: We will disclose information where required by law, court order, or direction from a competent authority in Malaysia.
• Fraud Prevention: Certain information may be shared with fraud prevention agencies or regulatory bodies to protect the interests of users and the platform as a whole.
• Business Transfer: In the event of a merger, acquisition, or asset sale, user data may be transferred to the successor entity, subject to prior notice being given to users.

05 Cookies & Tracking Technologies

Bet11 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use several types of cookies:

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use the platform to help us improve website speed and usability.
• Functional Cookies: Saving your preferences such as language, display settings, and login information for your convenience.
• Analytics Cookies: Helps us understand aggregated platform usage patterns for product improvement purposes.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect platform functionality. For more information on managing cookies, please refer to your browser's help documentation.

06 Data Security

Protecting your personal data is our top priority. bet11 implements a comprehensive range of technical and organizational security measures to prevent unauthorized access, loss, or disclosure of your information:

• 256-bit SSL Encryption: All data transmitted between your device and bet11's servers is protected by industry-grade SSL encryption.
• Stored Data Encryption: Sensitive information such as passwords and financial data is stored in encrypted form in our database.
• Two-Factor Authentication (2FA): An additional security layer is available for all user accounts to prevent unauthorized access.
• 24/7 Monitoring: Our systems are monitored around the clock to detect any suspicious activity or intrusion attempts.
• Internal Access Controls: Only authorised staff with a legitimate need may access users' personal data, and all access is logged and audited.
• Regular Security Audits: We conduct regular penetration testing and security audits by independent experts to ensure our systems remain up to date.

07 Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data that we hold:

• Right of Access: You have the right to request a copy of the personal data we hold about you at any time.
• Right to Rectification: If any information we hold is inaccurate or out of date, you have the right to request prompt correction.
• Right to Erasure: In certain circumstances, you may request the deletion of your personal data, subject to our legal data retention obligations.
• Right to Restrict Processing: You may request that we restrict how we process your data in certain circumstances.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time without affecting the validity of prior processing.

To exercise any of the above rights, please contact the bet11 customer support team. We will endeavor to process your request within 30 business days of receipt. For complex cases, this period may be extended with prior notice to you.

08 Data Retention

Bet11 retains your personal data only for as long as necessary to fulfill the purpose for which it was collected, or for as long as required by applicable law.

• Active Account Data: Retained for as long as your account is active and for a reasonable period after account closure for the purpose of resolving any disputes.
• Financial Transaction Records: Retained for a minimum of 7 years from the transaction date in accordance with Malaysia's financial legal requirements.
• KYC Documents: Retained for the period specified by applicable anti-money laundering (AML) regulations.
• Communication Logs: Retained for 2 years for dispute resolution and service improvement purposes.
• Analytics Data: Anonymized data used for analytics may be retained longer as it cannot be linked to any specific individual.

When data is no longer needed and there is no legal obligation to retain it, we will securely delete or anonymize it.

09 Amendments to the Privacy Policy

Bet11 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or platform improvements. Any significant amendments will be communicated to you via:

• Prominent notifications on the platform's home page before changes take effect.
• Email notifications to your registered email address for changes that materially affect your privacy rights.
• In-app notifications on the bet11 mobile app.

The "Updated" date at the top of this document will always reflect the latest version of the Privacy Policy. Your continued use of the platform after any amendments take effect constitutes your acceptance of the updated policy.

10 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us:

• Privacy Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 via the bet11 mobile app or website.